Delivery Service
🚚 Delivery Methods and Timeframes (only applicable to Hong Kong)
- Delivery is in progress: Once an order enters the delivery process, it cannot be suspended or modified (including address changes, cancellation of delivery, or return requests).
- Delivery time: Products will be available after purchase 1–7 business days Delivered by SF Express (excluding weekends, holidays, and statutory holidays).
- Delivery time: Generally, the area is about 1–2 business days，Remote or special locations may take longer.
- Only designated shipping company：This store uses default S.F. Express。
📦 Freight Calculation (Hong Kong Region)
| Location | freight | Remark |
|---|---|---|
| All Hong Kong Areas (excluding remote areas) | HK$30 | Free shipping offers for purchases over specified amounts (available irregularly) |
| Business area / SF Pickup Point | HK$30 | Including business outlets, stations, and smart kiosks |
| Residential / specific regions (excluding remote areas) | HK$30 | Including remote islands, government agencies, schools, etc. |
⚠️ Important Notice: SF Express Delivery Status
- The WhatsApp notification service has been canceled.Customers will no longer receive pickup or delivery notifications through WhatsApp.
- You must download theSF Express APP」 Be able to track delivery progress in real time, obtain pickup codes, and view delivery status.
- If the return or additional charges are caused by failure to receive the delivery in time, the customer shall bear the responsibility.
- Additional charges for delivery to remote areas are the responsibility of the guest. For details on the applicable areas, please contact the property.Click hereReference。
👉 We recommend that customers install and register before placing an order. SF Express APPTo ensure you receive delivery notifications in real time.
Macau
- Delivery is in progress: Likewise, you cannot pause or modify the shipping information.
- Delivery time: After purchase 1–7 business days will delivery (excluding Saturdays, Sundays, and statutory holidays).
- Delivery time: Generally approximate 2–6 business days, Please refer to the SF Express Announcement 。
- Specify a shipping company： default usage S.F. Express。
Shipping Fee Calculation (Macau)
| Location | freight | Remark |
|---|---|---|
| Macau | HK$60 | Free shipping on orders over HK$700 |
📝 Customer responsibility reminder
- Please enter at the time of purchase Correct personal data and delivery address。
- Please keep track of the logistics progress. If due to personal reasons, Failure to sign for or pick up the package within the specified time, leading to the emergence of Late fees/warehousing charges, and the customer must bear the full cost.
- If the package is returned, the following charges will apply, return shipping and re-shipping feesThe customer is responsible for the same.
- Additional charges for delivery to remote areas are the responsibility of the guest. For details on the applicable areas, please contact the property.Click hereReference。
To help customers estimate delivery times, we have optimized the shipping date display. This date will be displayed on the product page after all attributes are selected, at the bottom of the checkout page, and will also be indicated in the confirmation email for reference purposes.
Please note: The dispatch date is an estimate only. Actual shipping times may vary due to logistics or other unforeseen factors. We appreciate your understanding.