To prevent customers from being unable to find order information, TYR STORE HONG KONG does not support guest shopping. Please register with your email address.

Please select the product you need. If it can be added to the shopping cart, it means it is in stock. Otherwise, it is not available. (Pre-ordered products are not subject to this restriction)

Each order can only be exchanged once, but some products cannot be returned or exchanged due to hygienic conditions. For returns, please refer to the Returns and Refunds section below on the website.

You can cancel an order with the status of "Submitted and Unpaid" created by you at any time; if the order has been paid or needs to be cancelled when it is ready to be shipped, please contact our customer service staff.

If your order has been submitted, you can contact TYR STORE HONG KONG's customer service staff for assistance with changes. To avoid misunderstandings, please contact us using the phone number or email address you used to place the order.

The normal delivery time of SF Express is 19:00 on the same day. If there are special circumstances, you can call SF Express to make an appointment, and it can be delivered by 21:00 at the latest. SF Express Service Hotline: (852) 2730 0273

Please rest assured that your privacy will be well protected and we will not sell your private information or use it for purposes unrelated to the TYR STORE HONG KONG official website.

Please log in as a member of TYR STORE HONG KONG Hong Kong official online store to check the status of the order. If the goods are dispatched, there will be a tracking number.

After the order is successfully placed, the system will send it out within 7 working days after the payment is successful based on the delivery address and phone number you filled in. It is expected to be delivered within 1-2 working days. The delivery time is subject to the official express website announcement.

If the payment was successful, you can see the order status as processing in My Account, and you will also receive an email notification. (If the payment was not successful, you will see a payment button on your account page. You can click it to pay again.)

We will keep your product for 3 days after it is delivered to the convenience store or SF Express location you specified. Please download the SF Express app from the website to obtain a pickup code. If the product is not delivered within 3 days, we may reschedule the delivery, but this will incur a fee, which will be charged to you by the shipping company. If the product is not delivered within 7 days, the order will be automatically canceled and the product will be returned. If you have already paid, your payment will be refunded to the account from which it was originally paid, minus any applicable fees. If you still wish to purchase the product, please place a new order. (All information is subject to the SF Express website.)

After receiving the package, if you find that the product does not match the content of the order, you can reject it on the spot, or contact our customer service staff to deal with it after signing for it.

If you purchase through placing an order, you must complete payment within 15 minutes, otherwise the order will be automatically canceled.

This website uses fully automated intelligent calculations. When customers add items to their shopping cart, they will see the corresponding discounts displayed in the cart or at checkout.