To prevent customers from being unable to find order information, TYR STORE HONG KONG does not support guest shopping. Please register with your email address.

Please select the product you need. If it can be added to the shopping cart, it means it is in stock. Otherwise, it is not available. (Pre-ordered products are not subject to this restriction)

Each order can only be exchanged once, but some products cannot be returned or exchanged due to hygienic conditions. For returns, please refer to the Returns and Refunds section below on the website.

You can cancel an order with the status of "Submitted and Unpaid" created by you at any time; if the order has been paid or needs to be cancelled when it is ready to be shipped, please contact our customer service staff.

If your order has been submitted, you can contact TYR STORE HONG KONG's customer service staff for assistance with changes. To avoid misunderstandings, please contact us using the phone number or email address you used to place the order.

The normal delivery time of SF Express is 19:00 on the same day. If there are special circumstances, you can call SF Express to make an appointment, and it can be delivered by 21:00 at the latest. SF Express Service Hotline: (852) 2730 0273

Please rest assured that your privacy will be well protected and we will not sell your private information or use it for purposes unrelated to the TYR STORE HONG KONG official website.

Please log in as a member of TYR STORE HONG KONG Hong Kong official online store to check the status of the order. If the goods are dispatched, there will be a tracking number.

After the order is successfully placed, the system will send it out within 7 working days after the payment is successful based on the delivery address and phone number you filled in. It is expected to be delivered within 1-2 working days. The delivery time is subject to the official express website announcement.

If the payment was successful, you can see the order status as processing in My Account, and you will also receive an email notification. (If the payment was not successful, you will see a payment button on your account page. You can click it to pay again.)

We will hold your products for 3 days after they are delivered to your designated convenience store or SF Station. Please download the SF App on the SF website to obtain the pickup code. If delivery is still unsuccessful within 3 days, your order will be automatically canceled and the products will be retrieved. If you have already paid, your payment will be refunded to the payment account after deducting the handling fee. If you still wish to purchase the product, please place a new order. (All information is subject to the announcement on the SF website.)

After receiving the package, if you find that the product does not match the content of the order, you can reject it on the spot, or contact our customer service staff to deal with it after signing for it.

If you purchase through placing an order, you must complete payment within 15 minutes, otherwise the order will be automatically canceled.

本網站採用全自動化智能計算，當顧客把商品加入購物車後，在購物車或結帳那裡會看到對應折扣。