Hello, in order to prevent customers from not finding order information, TYR HONG KONG does not support visitor shopping, you can register directly by email, Facebook or Google.

Please select the product you need. If it can be added to the shopping cart, it means it is in stock. Otherwise, it is not available. (Pre-ordered products are not subject to this restriction)

Each order can only be exchanged once, but some products cannot be returned or exchanged due to hygienic conditions. For returns, please refer to the Returns and Refunds section below on the website.

You can cancel an order with the status of "Submitted and Unpaid" created by you at any time; if the order has been paid or needs to be cancelled when it is ready to be shipped, please contact our customer service staff.

If the order has been submitted, you can contact the customer service staff of the TYR Hong Kong official online store to make changes for you. In order to avoid misunderstanding, please contact us by the phone or email you placed the order.

Please log in as a member of TYR STORE HONG KONG Hong Kong official online store to check the status of the order. If the goods are dispatched, there will be a tracking number.

After the order is successfully placed, the system will send it out within 7 working days after the payment is successful based on the delivery address and phone number you filled in. It is expected to be delivered within 1-2 working days. The delivery time is subject to the official express website announcement.

The normal delivery time of SF Express is 19:00 on the same day. If there are special circumstances, you can call SF Express to make an appointment, and it can be delivered by 21:00 at the latest. SF Express Service Hotline: (852) 2730 0273

 

Please rest assured that your privacy will be well protected and we will not sell your private information or use it for purposes unrelated to the TYR STORE HONG KONG official website.

 

After the products you ordered are delivered to your designated convenience store or SF outlet, we will keep your products for 3 days and send you a "Pickup Reminder" text message during this period. If you have not picked up the product on the 3rd day, this order will be temporarily stored in an SF Express store and you will be contacted by phone to arrange for re-delivery. If the delivery is not successful on the 5th day, the order will be automatically canceled and the product will be taken back. . If you have already paid, your money will be returned to the account from which the payment was made, minus the handling fee. If you still want to purchase this product, please re-order. 

 

After receiving the package, if you find that the product does not match the content of the order, you can reject it on the spot, or contact our customer service staff to deal with it after signing for it.